How Casinoways Handles Your Data
A plain-English look at what we collect when you register and deposit, who we share it with, and how you stay in control.
Casinoways Privacy Policy
Last updated: August 4, 2026
This page explains, in practical terms, what personal information Casinoways gathers from UK players, why we gather it, and how you can review, correct or delete it.
What We Collect at Registration
When you open a Casinoways account we ask for the basics needed to run a secure, age-gated service: full name, date of birth, home address, email and mobile number. We use this information to confirm you are 18 or over, to set your account currency to GBP, and to send account notifications such as password resets or withdrawal confirmations.
- Full legal name and date of birth
- Residential address and postcode
- Email address and mobile number
- A chosen username and password (stored encrypted)
- Device and browser information used to protect your session
Payment Data and Verification
Depositing or withdrawing with Visa, Mastercard, bank transfer, Revolut, Bitcoin, Ethereum or Tether (USDT) means sharing payment details with the relevant processor or, for crypto, your wallet address and transaction hash. Casinoways does not store full card numbers on its own servers; that data sits with our regulated payment partners. Before larger or first-time withdrawals we may run standard identity checks, which can involve a copy of a photo ID and a recent proof of address. This is routine anti-fraud and anti-money-laundering practice across UK-facing casinos, not a sign anything is wrong with your account.
- Payment method type and masked account or wallet reference
- Transaction amounts, dates and status in GBP
- Identity documents submitted for verification checks
- Correspondence with our support team about a payment
Storage, Retention and Third Parties
Player data is stored on encrypted servers with restricted staff access. We keep account and transaction records for as long as your account is active, and for a further period afterwards where we have a legal or fraud-prevention reason to do so. We do not sell player data to marketing companies. We do share limited data with the specific partners needed to run the service.
| Partner Type | What They See | Why |
|---|---|---|
| Payment processors | Payment details, transaction amounts | To process deposits and withdrawals |
| Identity verification providers | ID documents, name, date of birth | To confirm age and identity |
| Game providers (e.g. Pragmatic Play, Evolution Gaming, NetEnt) | Anonymised gameplay data | To run slots, jackpots and live tables |
| IT and hosting providers | Encrypted account data | To keep the platform running securely |
Your Rights: Access, Correction and Deletion
You can ask us at any time what personal data we hold about you, request a correction if something is wrong, or ask for your account and associated data to be deleted once any pending balance, verification or legal retention period is settled. To do this, contact support through live chat or email from the address registered to your account, and confirm your username so we can locate the correct record.
- Email or live chat: request a copy of your stored data
- Ask us to correct outdated name, address or contact details
- Request deletion once your account is closed and balance is cleared
- Withdraw marketing consent without affecting your ability to play
Cookies and Tracking
Casinoways uses cookies to keep you logged in, remember your language and currency preferences, and understand which promotions and games UK players use most. You can adjust cookie settings in your browser at any time; blocking essential cookies may stop the site working correctly.
Related Pages
For the rules that sit alongside this policy, see our Terms and Conditions. To see how payments themselves work in practice, visit Payments. If you are ready to register with the details above in mind, head to Register.
Marketing Preferences
If you opt in, we may email or message you about promotions, free spins offers or account updates. Every marketing message carries T&Cs apply where a bonus is mentioned, and you can withdraw consent at any time from your account settings or by using the unsubscribe link. Opting out of marketing does not affect service messages tied to your account, such as verification requests or responsible gambling notices.
Keeping Your Data Secure
We apply encryption and access controls to protect the personal and payment data described elsewhere in this policy. No system is completely immune to risk, so we review our safeguards regularly and limit staff access to what each role needs.
Policy Updates
We may update this policy as our services or UK data protection obligations change. Material changes will be posted on this page with a revised date, so please check back occasionally.